Terms & Conditions
Terms and Conditions
These terms and conditions ("Terms") govern your use of the online shop operated by ("we," "us," or "our") located at [Your Website URL] (the "Website"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.
1. Scope of Services
Our Website provides an online platform for the sale of goods, including but not limited to wines, spirits, gifts, and other related products ("Products"). We reserve the right to modify, suspend, or discontinue any aspect of the Website at any time, including the availability of any Products.
2. Product Information
We make every effort to ensure that the information about our Products, including descriptions, images, and prices, is accurate and up-to-date. However, we do not warrant the accuracy, completeness, or reliability of such information. Prices are subject to change without notice.
3. Ordering and Payment
By placing an order through our Website, you agree to purchase the Products selected and pay the specified price, including any applicable taxes and shipping/delivery fees. Payment must be made at the time of checking out. We accept payment by Credit/Master/Visa cards via Stripe (Please visit www.stripe.com for their terms and conditions). All payments are processed securely.
4. Product Delivery
A representative from our shop will reach out to the customer to schedule a delivery appointment within the following time slots: 0800-0930hrs (AM delivery) and 1630-1800hrs (PM delivery). Delivery is free at no added costs. Special delivery at a set time and date are charged be regions.
5. Returns and Refunds
If you are not satisfied with your purchase, you may return the Products within five (5) working days of receipt for a refund or exchange, subject to certain conditions. Please refer to our Returns Policy for detailed instructions and eligibility criteria. To initiate a return, please contact our customer service team at [contact email or phone number] to obtain a return authorization. Please note that returned products must be unused, in their original packaging, and in resalable condition.
6. Privacy and Data Protection
We are committed to protecting your privacy and safeguarding your personal information. Please review our Privacy Policy to understand how we collect, use, and disclose your data.
7. Intellectual Property
All content on the Website, including text, graphics, logos, images, and software, is the property of Cestine or its licensors and is protected by copyright, trademark, and other intellectual property laws.
8. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Malta. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Malta.
9. Contact Us
If you have any questions or concerns about these Terms or our Website, please contact us at info@cestine.mt.
10. Changes to Terms
We reserve the right to amend or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting to the Website. It is your responsibility to review these Terms periodically for updates.